What it seems Wayne means when he writes he doesn't understand all the complaints is that he isn't going to DO anything about all the complaints. I don't know how to contact customer service but judging by the posts here it is futile to do so in the first place.
Hey Wayne, if you read this know that it DOESN'T work the same. Not even close. I would love to know how much positive feedback you have received by the change to hot dates.