I just submitted a formatted support request. The system converted it into an unformatted, strung together lines of text. Ugh. This is the result:
"We have tried the new IM system and it is really lacking in usability. The limited character count per "message" causes even short communications to be broken up into hard to read chunks. IMs cannot be formatted and text appears strung together which degrades readability. The IM system does not tell which messages have been read nor can we "unread" them so that our partner can review them later. All in all, the IM system is a real step backward in usability and functionality. One of the things we really look for in people is how well they use the language to communicate with us. We prefer a well thought out, properly spelled, properly formatted communication. It gives us a better sense of who the people are sending us a note. We have lost all that information in the new IM-only system. We really wish you would reconsider your decision. If you want the phone/tablet app to be IM only, that might work. However, for your web-based application, we would heartily recommend bringing email functionality back to SLS. Thanks. Name1 and Name2" (note that I removed our names for the Forum post.)
They have already closed without comment both our previous Support Tickets on this subject and expect the same to happen this time. However, it can't hurt to inundate their support system with requests. Perhaps if enough of us submit enough requests they will either re-think the decision or kick us all off the site!
nnvacouple