Wayne,
With all due respect I have to say that I disagree with you, and your reference in comparing customer service to a woman needing to explain her answer, is off the mark. (IMHO)
If a woman says "No" in any circumstance, there is no explanation needed. Whether you are offering her a drink, asking her out on a date, or in the throws of passion. If she says no, then that is that. She may not feel comfortable explaining why if she know that further retaliation may follow.
With regards to couples, and I have been doing this for sometime now, READ THEIR PROFILE! If you sent a note even if they have on their profile "Single guys please do not contact us, if interested we will reach out to you" Your note says to them that you ignored their profile, or did not bother to read it all the way through.
No, No Thank you, we are not a match... These are all answers that we as ADULTS, should be able to handle, and as someone pointed out, if you are that sensitive to rejection, then this is not the place for you. (in my humble opinion)
Wayne,
Customer Service is exactly that, you are here to provide a service, so the answer of just no does need explanation because most customer are not experts in the field of service that you are providing. "Hi, I am here to pick up my car, is it ready?" The answer of no is correct, but you will need to explain why it is not so you continue to have a satisfied customer....
Or No we are not bringing back the email capabilities to SLS because it cost too much money, or whatever the reason is so we all have a better understanding. as to why you made that decision that affects me as your customer. (Apples and Oranges)
I get the sense of entitlement sometimes with the reactions from people. Remember NCsingle was like that and would lash out from rejection. But he was an extreme case. I have received many different types of responses, and often no reply is a response. I know that it is not a personal affront to me, I simply may not match what they are looking for, and that is perfectly ok..