"As new and exciting features like Instant Messaging with the ability to attach and send photos".
We already had that. It was called Mail.
"Now, (we) has a new system for submitting issues or asking questions for SLS staff to address and respond. This new system is called our Support Ticket System. Going forward, in order to contact a staff member about an issue, this new system will need to be utilized to receive a prompt response."
Will these e-mails go to the same place where "our support staff has been notified" when I get the constant log in errors? Because those errors still occur and are constant. Hey! Here's a site improvement idea: Make it so I can log in and stay logged in.

