<p>On your iPhone, tap on the "Settings" app, then select "Camera". Select "Format" and then, "<span style="color:rgb(70, 69, 71); font-family:-apple-system,blinkmacsystemfont,segoe ui,helvetica,arial,sans-serif; font-size:15px">“Most Compatible” and that should use JPG instead of HEIC.</span></p>
<p><span style="color:rgb(70, 69, 71); font-family:-apple-system,blinkmacsystemfont,segoe ui,helvetica,arial,sans-serif; font-size:15px">The picture needs to be smaller than 5MB in size.</span></p>
<p><span style="color:rgb(70, 69, 71); font-family:-apple-system,blinkmacsystemfont,segoe ui,helvetica,arial,sans-serif; font-size:15px">The picture needs to be bigger than 250 x 250 pixels in width/height.</span></p>
<p><span style="color:rgb(70, 69, 71); font-family:-apple-system,blinkmacsystemfont,segoe ui,helvetica,arial,sans-serif; font-size:15px">Pictures that are too tall and skinny may cause an error. </span></p>