Continued MESSAGE problems today Saturday 915 AM Cali time

I doubt wireshark will be very helpful. Wireshark shows the network packet data. I'm certain the issue isn't the internet/network connection between the user and the website. The data (e-mail message content) gets transmitted to the website, and it just isn't getting saved into the message database. Unfortunately the website was developed in Cobol, excuse me, Coldfusion, so there's not a lot of developer resources anymore.

Based upon how many times we see little data hiccups, and then the page works on the 2nd (or 3rd) try, it sure seems like there is a database connectivity issue between the webserver and the data. Not enough sockets, buffers, bandwidth or something to handle the amount of traffic between the website and the data storage. It would be nice if the failure(s) would at least barf up a meaningful error message.

From this chair, I can only speculate. But I've seen this kind of stuff before in my adventures in IT.

Mayhem,

Believe me, I get the challenge in troubleshooting intermittent issues. Been there, done that.

What's frustrating is that all the support team seems to want to do here is try and reproduce the issue and say "works for me".

There are repeat complainers here who could be leveraged to show the developers what is occurring. And a quick Wireshark capture from their machine would confirm/deny the issue.

At the very least, that session would show some paying customers that the support team is sensitive to their frustration and willing to do what is necessary to address it.

But they don't seem interested in doing that.

FWIW - I just tried sending a message with the Network tab clicked in Chrome Developer mode and didn't even see an HTTP request for a message that successfully sent. I could likely see something with Wireshark or a similar tool, but that's way more effort than I want to expend towards this. Especially when it's so intermittent, and not my job ;-)

It is very hard to fix something that you can't reliably reproduce. In this case, a screen shot doesn't help. All you can do is show a message before/after you clicked send and there really isn't anything to see on the user's end when it doesn't send and just disappears.

Not sure how widespread it is and/or if there are other conditions that occur that make this a timing thing. Wayne or a support person could certainly have tried messaging with someone for a while and not been able to see this problem. I don't always see it myself.

I wouldn't expect a fix anytime soon. Wayne has been very clear that they are unable to reproduce the issue and have no interest in working with affected users to see the issue occur.

They can't fix what they won't acknowledge is an issue.

Not trying to pile on….I’ve been a member of the site for many years and it’s great. Messaging has been difficult the last few days including today. When we try to send a message we just get our inbox or the message just disappears and doesn’t get sent when we are able to try and send a message. We’ve tried explorer, chrome, the app(which definitely needs work), deleting old messages…..pretty much everything we could think of. Very frustrating when you can’t respond or message people. Just wondering if there is a fix coming and an ETA? Love the site! Thanks!!!!

@mayhem, it doesn’t. It’s a glaring hole in the app vs. browser user experience. Groups & clubs that send out emails will never have them seen by people who primarily use the app. Plus you’re forbidden from IMing anyone that signed up because per the sites TOS that constitutes spamming. So the only way to actually have an event seen is if the people go and find it on the events page and it happens to fall within their default location radius.

I don't use the app and don't plan to, but seems odd the app wouldn't show emails since this is one of the ways that SLS advertised parties are communicated.

The problem with groups using the old email is it generally falls on deaf ears because many people use the app only, so they never see groups.

CandBMn - The old code (if you're referring to emails) is alive and well, and used by people that have SLS groups to notify people of LS parties/events.

The original message system had more features and worked a lot better.
Maybe that old code could be found on a floppy disk somewhere. Dropping that old code back in would be a great fix. Just sayin...

Messaging sucks. Come on.

<p><a href="https://www.swinglifestyle.com/profile/lookup.cfm?usercode=49347112">Stang07man442</a>,</p>

<p>In your case, it sounds like the couple blocked you after they sent the message. </p>

Wayne, I do not block free members. Was actually messaging with a SM and we obviously aren't hidden from them either. It just happened again. The sent message just disappears. I asked, and the same seems to be happening on the person on the other end as well.

I lost a message earlier today. Typed it again and copied it then hit send. Went right through after that.

Same here just had a couple message me with some info about them went back to make sure I got the correct info message is completely gone like it never happened. Lol the worst part I can't figured out who it was lol??

<p><a href="https://www.swinglifestyle.com/profile/lookup.cfm?usercode=50284075">mayhem8</a>,</p>

<p>Do you have your profile hidden from free members?</p>

I have been messaging a little more than usual due to some Hot Date posts and am noticing about 1 in 5 or so messages just disappear after I send them

We get the error page a couple of times a day at a minimum.

C&B, over a month ago support said that issue was resolved with the Home Screen redirect. I’ve just had it multiple times the last few days.

Sometimes when logging on, or viewing a page I see this error:

"We're sorry, it appears the web page you are tying to access seems to be having problems.
Our support staff has been notified. We will correct the problem as soon as possible."

On the 2nd try, it usually works.

I suspect that all these message/chat/etc random glitch issues might be related. It might be less of a "mail" problem, and more of a overall database/communication layer issue where failed connects are not gracefully dealt with.

I wonder if the system fails to get a socket or a database connection sometimes. The way the new (ugh) messaging system is coded it *might be very database/connection intensive, making the issues happen more frequently there. Perhaps adding some code to assure the database connection succeeds, and if not, to internally re-try til it does?

<p>"<span style="color:rgb(0, 0, 0); font-family:tahoma,verdana,arial,helvetica,sans-serif; font-size:14px">Wayne- Just to be clear 915 Cali time is not 615 your time, instead its 1216 your time."</span></p>

<p><span style="color:rgb(0, 0, 0); font-family:tahoma,verdana,arial,helvetica,sans-serif; font-size:14px">Sorry, I went the wrong way. You are correct. So that is not the issue. Thanks for pointing it out.</span></p>

Maybe Wayne is running the show from Hawaii.

Wayne- Just to be clear 915 Cali time is not 615 your time, instead its 1216 your time. My wife has the same problem with understanding time and time zones. Either way it simply should not be happening.

I can concur that it’s totally random, but happens often no matter the platform. Phones or various PC’s. Sometimes IMs go right through and sometimes it can take upwards of 5 pasted copies. Sometimes later on I’ll see a message from the recipient showing they got ll 5 messages at a later date. I wish I could nail down the specific trigger for the problem.